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Within ASML Customer Support (CS) is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS EUV Installations/Upgrades, responsible for providing installation support to customers and service engineers within the Customer Support organization. The SAP Coordinator ensures material and tool readiness to execute complex installations. In addition, this team supports all major customers (TSMC, Micron, Intel, and Samsung).
Roles and responsibilitiesEnsure all materials are available in the FAB on time for installations, upgrades and Field Change Orders (FCO). In case of material delays, escalate appropriately to guarantee projects are not delayed.
Work with CS install Project Leaders (PL), Global Logistics Support (GLS) and other ASML sectors to ensure tooling preventive maintenance and calibrations are up to date and scheduled with regards to install planning.
Conduct administrative processing of transactions such as maintaining the build-in/build-out list in order to maintain a correct configuration of the installed machine in SAP.
Work with the project team and local GLS to process material notifications for dead on arrivals (DOA's).
Work with other ASML sectors and ensure proper communication, sharing of resources, and other assistance when needed.
Research materials in SAP, trace the history of materials in SAP, and escalate materials that are not properly structured in SAP.
Work with local warehousing to follow the proper ASML way of working while ordering/returning materials, and their delivery to and from the customer site.
Update warehouse personnel regarding the return or allocation of materials in and out of warehouse. Accurately maintain an updated spreadsheet with all material movement to and from warehouses and the customer site.
Work with install logistics team to guarantee the tracking sheet is clearly updated in a timely manner and is understood and followed by all appropriate personal.
Bachelor's degree or work experience equivalent.
Minimum 2 years relevant work experience.
Minimum 6 months experience with SAP or equivalent software.
Minimum 1 year experience in MS Excel and MS Office and various database software programs.
Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you'll need the following skills:
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Flexibility to travel international, if needed, with uninterrupted periods of several weeks in a row.
Able to work in a very dynamic and fast paced environment.
Ability to multi-task and capable of working under different work environment pressures.
Legal/export license control (see below)
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.
Will require domestic and international travel dependent on business needs and training requirements, up to 50%.
Ability to work compressed work week.
Ability to work potential night and weekend shift.
This position may require access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require the Company to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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Request an AccommodationASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHRServiceCenter@asml.com to initiate the company's reasonable accommodation process.
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