This is a technician position for the Transitions of Care/Meds2Beds team at University Pharmacy located inside of the University of Tennessee Medical Center in Knoxville, TN

Location- University of TN Medical Center, Knoxville, TN

Pharmacy operating hours

Monday-Friday 7-6PM (rotating shifts)

Saturday & Sunday 9-1PM (every 5th weekend required)

PRIMARY DUTIES AND RESPONSIBILITIES:

• Delivers medications and pharmaceutical supplies to patients as outlined by the concierge prescription program.
• Able to assess a patient's needs for medication access via in-person interactions, chart reviews, or interdisciplinary referral.
• Works with prescribers, case managers, pharmacists, and other fellow healthcare professionals to anticipate and address any medication barriers a patient may face at discharge.
• Utilizes communication platforms such as MicrosoftTeams and PerfectServe to communicate with fellow healthcare professionals.
• Works with patients, physicians, and other pharmacies to transfer prescriptions to a patient's preferred pharmacy when we are unable to provide the patient with a medication at discharge due to patient preference, inventory issues, etc.
• Responsible for creating a patient profile in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all new patient prescription information into the pharmacy information system.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.
• Assist with the reviews and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Retrieves and prepares the medication for a pharmacist review and verification when needed.
• Assists pharmacist by providing required information for therapeutic consults with patients.
• Participates in achieving business goals and metrics for the Ambulatory Pharmacy.
• Performs related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Normally requires a minimum of two (2) years directly related and progressively responsible ambulatory pharmacy experience; bachelor's degree program preferred. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB) or other comparable national certification required. State pharmacy certification is acceptable if core competencies are equal to or better than national certification requirements.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills

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We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned