The primary duty station is at our Cullowhee campus with periodic travel to Biltmore Park site.

The employee will provide hardware and software troubleshooting, repair service, and support to the university staff, faculty, and students. In addition, the employee will provide hardware technical expertise, consultation, and training to university clients. Employee will coordinate and collaborate between the different IT & university functional areas for hardware and software support and work closely with clients to purchase, deliver, setup, and surplus university physical IT assets. Employee will regularly use applications such as Cherwell and Team Dynamix to track work, tasks and time worked on projects related to their role in the Division. Employee will perform other duties as assigned by supervisor.

Working hours will generally be Monday-Friday from 8:00am - 5:00pm and may be adjusted based upon management discretion.

- Strong verbal and written communication skills
- Strong customer relations skills are required
- Must be able to work and interact well with others
- Solid organizational and time management skills
- Demonstrated ability to expand work skills and abilities
- Ability to handle special projects
- Strong troubleshooting skills for desktop and laptop computers
- Technical knowledge of current Windows operating systems, Mac OS X operating systems and the Microsoft Office Suites
- Working knowledge of PC and Apple computer systems and hardware
- Project management skills
- Basic working knowledge of wired/wireless networks

Graduation from high school and one year of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year for year for the required experience. Must have a valid Driver's License.

Preference will be given to those applicants with:
Preference will be given to those applicants with:
-demonstrated troubleshooting skills and repair work,
-Microsoft and/or Apple Certifications,
-AAS degrees,
-previous hardware and software troubleshooting experience.
-technology training and/or higher education experience

Applicants must apply online.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Qualified applicants will be contacted by the department directly if selected for interview.

Please Note: Temporary employees are paid bi-weekly on an hourly basis and do not receive benefits.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.

Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.

All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.

Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

The Western Carolina University Annual Safety Report is available online at or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.