Description
General Purpose of JobProvide excellent customer service to the hospital's clients and our borrowers. This person will also be performing all servicing functions for the Medfinancial portfolio.
Hours of Operation: Monday through Thursday 8:00 AM - 8:30 PM and Friday 8:00 AM - 6:00 PM, shifts available within these hours of operation.
Duties and Responsibilities
- Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
- Responsible for the security of workstation and work area regarding the confidentiality of the data and the systems
- Review Employee Handbook quarterly for changes and updates
- Maintain good attendance and punctuality
- Maintain professional dress and behavior
- Maintain a positive attitude under stress
- All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment.
- Work and communicate in a team environment
- Type data into required systems with both speed and accuracy
- Handle inbound phone calls from hospitals and patients.
- Make outbound phone calls to patients.
- Complete manual tasks, in a timely manner, as assigned by the team leader or supervisor
- Maintain department standards and achieve goals
- Provide feedback to department and company
- Meet Medfinancial standards/expectations for call statistics, quality, and schedule adherence
- Assist with projects as needed
- Other duties deemed necessary
Requirements
Requirements: Educational Requirements
- Bachelor’s degree preferred or experience directly related to the duties and responsibilities specified.
Knowledge, Skills & Abilities Desired
- Knowledge of Medfinancial products, practices, and offerings
- Ability to think analytically and independently
- Ability to “listen” to our borrowers and evaluate their needs.
- Ability to develop and deliver presentations around case studies
- Bilingual skills desirable
- Ability to create, compose and edit written materials
- Ability to provide clear and concise directions
- Ability to communicate to various levels of participants (patients/borrowers, Information Systems, Executives, Co-workers, etc.)
- Skill in the use of Microsoft Office Software Products