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Accounts Receivables Intern- Chicago Operations
Chicago, IL
Job/Internship Description
Mac Properties is looking to hire an Accounts Receivables Intern to join our team and contribute to providing the highest possible quality of service and an exemplary living experience for our residents.
Overall Responsibility:
Performs various aspects day-to-day account receivable, accounts payables and transaction processing functions for the Chicago portfolio on a timely and accurate basis and in accordance with company policies, lease agreements and applicable laws. Responsible for all activities related to collections of past-due payments from residents in the Chicago portfolio. Provides specialized services in the collection process of evictions; including preparing, reviewing and submitting reports for fees, fines, revenues or other monies. Consistently exceed industry standards with outstanding customer service through prompt and courteous service to maximize resident satisfaction.
Essential Functions:
* Responsible for maintaining accurate resident financial account records including applying all rent payments, and application fees in accounting software system (Macforce) on a daily basis.
* Generate and distribute resident communications/notices, including payments, balances and account reconciliations (i.e. late payment notices, small balance letters, eviction notices, returned check memos).
* Responds to client and leasing agent inquiries (written and verbal) regarding resident and prospective resident accounts.
* Process resident and prospective resident refunds (e.g. refund administration fees for declined residents and double payments from residents).
* Complete write-offs after 60 days on uncollectable balances from former residents and sending to outside collections agency.
* Makes regularly scheduled collection requests to residents (via telephone, email, text, etc.) when accounts become delinquent.
* Organize and file all applicable reports, leases, and paperwork. Enter all traffic, telephone calls, leases, cancellations, renewals, daily, etc. activity into Salesforce.
* Perform ongoing resident services initiatives as needed, including answer incoming telephone calls with company issued headset using MAC telephone greeting standards, and handle accordingly (prospect calls, resident issues, service requests, etc.)
* Assist with resident concerns or related activities as requested by management.
* Understand, apply, and comply with all company policies and procedures and all federal, state, and local laws.
* Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor.
* Performs other related duties as assigned.
Required Skills/Experience and Education:
* Bachelor's Degree in accounting or business or equivalent work experience preferred.
* Strong computer skills including Microsoft Office proficiency, especially Word and Excel. Experience with Salesforce preferred.
* Strong attention to detail, verbal and written communication, business judgment, decision making, and customer service skills.
* Must be able to work at a fast pace, perform duties while under pressure, meet deadlines in a timely manner, and interact/communicate with other associates, residents, visitors, management, and the public in a professional and pleasant manner.
Measures of Success:
* All checks collected and deposited daily
* All notices sent timely per Mac Properties Standards
* 100% compliance to Accounts Receivable and Fair Housing Standards
* 100% of tenant accounts maintained per Mac Property Standards
What We Offer You
* Generous Rental Discounts
* Robust Benefits package including Medical, Dental & Vision Insurance
* Paid Time-Off
* Training Opportunities and Education Reimbursement
Position Summary
Company
MAC Property Management
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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